Terms and conditions
Version 26 October 2026
1. Who we are
MakeSoulSense is a concept of FeelGoodVibes, the sole proprietorship of Samira Linda. Chamber of Commerce (KvK) 59042974, Schakel 17, 3645 SJ Vinkeveen, the Netherlands. Contact: samira@makesoulsense.com, WhatsApp +31 6 44470259. VAT number: NL001403169B79.
2. Scope
These terms apply to all sessions and programmes you book through makesoulsense.com or directly with Samira.
3. Services and prices
Current services and prices are listed on the website. All prices are in euros, including VAT.
4. Booking and payment
You pay for SoulTune, SoulAlignment, SoulShift and SoulReset in advance, online. Your booking is confirmed as soon as your payment has been received. If the chosen time turns out to be taken in the meantime, you will automatically receive a full refund. You will receive a payment confirmation; if you need an invoice in your company's name, request it by email. You schedule SoulJourney together with Samira and receive an invoice for it.
Cancellation and refunds
5. Cooling-off period
If you book as a consumer at a distance, through the website, email or WhatsApp, you have a statutory cooling-off period of 14 days from the moment of booking. During that period you can cancel without giving a reason and receive a full refund. If your session falls within those 14 days, you explicitly request an earlier start when booking. A session that has already taken place can no longer be withdrawn from. Articles 6 and 7 do not apply during the cooling-off period. Business clients have no cooling-off period.
6. Cancelling and rescheduling
You can cancel or reschedule free of charge up to 48 hours before your appointment. To do so, send Samira an email or WhatsApp message. You will then receive a full refund, or you schedule a new time together.
7. Late cancellation or no-show
If you cancel within 48 hours of your appointment, or do not show up without notice, you get one opportunity to schedule a new date and time. No refund is given. If you also cancel that new appointment within 48 hours or do not show up, the session lapses.
8. If Samira cancels
If Samira has to cancel an appointment, you will receive a full refund. If you prefer a new appointment, that is possible too.
9. SoulTune
You submit your five questions within 30 days of payment. As long as you have not submitted a question, you can cancel and receive a full refund. If you withdraw during the cooling-off period after questions have already been answered, you pay € 15 per answered question and receive the rest back.
10. SoulJourney
SoulJourney consists of six 90-minute sessions, which you schedule together with Samira. Articles 6 and 7 apply to each session. If you stop partway, the sessions that have not yet taken place remain valid for six months, counted from your last session. No refund is given.
11. Refunds
Refunds are made within 14 days, using the same payment method you paid with. For SoulJourney, refunds are made by bank transfer.
12. What you can expect
Samira is fully committed to you, but cannot guarantee a specific result. What you do with the insights is your choice. Coaching is not a substitute for medical or psychological care. If you are in treatment, consult your practitioner.
13. Confidentiality
What you share in a session stays between you and Samira. How we handle your data is explained in the privacy statement.
14. Liability
Samira is only liable for direct damage, up to the amount you paid for the service concerned. This does not apply in case of intent or gross negligence.
15. Complaints
If you have a complaint, please email it as soon as possible. You will receive a response within 14 days.
16. Governing law
These terms are governed by Dutch law.