Who is responsible

MakeSoulSense is a concept by FeelGoodVibes, the sole proprietorship of Samira Linda, located at Schakel 17, 3645 SJ Vinkeveen, the Netherlands, registered with the Dutch Chamber of Commerce (KvK) under number 59042974. Samira is responsible for the processing of your personal data as described in this statement.

Questions about privacy? Email samira@makesoulsense.com.

Which data we process

Via the contact form: your name, email address, the offer you are considering and whatever you write in the message.

Via WhatsApp or email: your phone number or email address and the content of your messages.

During a journey: appointments and invoices. No notes are taken of the conversations themselves; what you share is confidential.

What we use it for

To contact you and schedule a conversation (basis: performance of a contract, or the steps leading up to it).

To guide and invoice sessions and journeys (basis: contract and legal obligation).

To answer you when you ask a question (basis: legitimate interest).

Your data is not used for newsletters or advertising, and is not sold or shared with third parties for their own purposes.

How long we keep it

Messages via the contact form that do not lead to a conversation: at most 6 months.

Invoices and payment details: 7 years, as required by the Dutch tax authority.

Who we share it with

Only with parties needed to run the practice: the web host, the email provider, WhatsApp (Meta) if you choose that channel, and the accountant. Where the law requires it, agreements on the protection of your data are in place with these parties.

Stripe (Stripe Payments Europe, Ltd., Ireland) processes payments and refunds for SoulTune, SoulAlignment, SoulShift and SoulReset. Payment data is kept for 7 years (tax retention obligation).

Cal.com schedules appointments for SoulAlignment, SoulShift and SoulReset (name, email address, time). Cal.com, Inc. is based in the United States and is certified under the EU-U.S. Data Privacy Framework (with a UK Extension); for transfers not covered by that, Cal.com relies on the EU Standard Contractual Clauses.

Booking data is stored in a database at the web host: an incomplete booking is deleted after 24 hours, a completed booking after 2 years.

Your data is in principle processed within the European Union. WhatsApp (Meta), Cal.com and Stripe may also process data in the United States. This is done on the basis of the EU-US Data Privacy Framework or the European Commission's standard contractual clauses.

The videos under "Watch and listen" are hosted on our own server, not on YouTube, so nothing is shared with YouTube when you watch one. Only if you click a link to YouTube yourself do you share data with YouTube (Google).

Cookies

This website uses no tracking cookies and no third-party analytics. One functional cookie remembers your language choice (Dutch or English) for a year; it contains nothing else.

Security

Your data is stored on secured systems with a password and two-step verification.

Your rights

You may view, correct or have your data deleted. You may also object to a processing or withdraw your consent. Email samira@makesoulsense.com; you will receive a reply within a month.

Do you feel your data is not being handled properly? You can file a complaint with the Dutch Data Protection Authority (autoriteitpersoonsgegevens.nl).

Changes

This statement may be updated when the practice or the law changes. The current version is always on this page.